Methodology workshop for the HandOver project at EAPRIL conference 2010, Lisbon, Portugal
Because of the Aging Society and the growing-together of Europe the number of handovers is increasing dramatically. A handover in the medical domain is a referral or a discharge between general practitioners and hospitals. Incorrect handovers are cost intensive and risky in Europe’s medical domain. They often lead to adverse and life threatening events. It is therefore important to improve handover practices between all involved medical parties and between the European member states in general.
We address these challenges in the European FP7 funded HANDOVER project that investigates how to improve the current situation and increase the quality of medical care. Medical training for handovers has been identified as the major intervention to improve the handover practice.
In the presentation below we present our methodology approach for the design of a customized Learning Network for the target group. For the requirement analysis we examined 222 interviews with medical professionals and patients from four European countries (Spain, Poland, Netherlands, Sweden) to explore the factors that inhibit or facilitate the handover practices. In addition, 92 medical professionals filled out a questionnaire and 99 training experts from the participating countries were interviewed.
The results from the questionnaire and interviews were used to create writing personas from which a use cases analysis was performed leading to the prototype design of a web-based training toolbox that follows the Learning Network concept. The toolbox addresses the design of effective handover training, and the awareness rising of the importance of handover practice in general. The toolbox has a strong communication functionality. In this way the toolbox not only helps training experts to design their own customized training but also to communicate with other training experts and exchange digital training content with them. The overall toolbox can be seen as a community of practitioners that contribute, share, combine and enrich knowledge about handover training in Europe. The project brings Web2.0 technologies and communication approaches to the health field.
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